Trends and priorities across the industries we serve

Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, budgets and investment plans. In 2019, we conducted in-person interviews with 1,550 client executives across 15 industries and subindustries who cite a combination of becoming digital to meet customer expectations and fundamental IT modernization as drivers for their plans.

Becoming digital to meet customer expectations remains the highest-impact trend

Meeting the expectations of customers and citizens for digital services remains the top industry trend this year in terms of its impact on client organizations across industries — as in 2018. However, other trends have shifted in terms of their impact.

 
2019 top trends by impact - Becoming digital to meet customer expectations remains the highest-impact trend

Becoming digital to meet customer expectations remains the highest-impact trend

Meeting the expectations of customers and citizens for digital services remains the top industry trend this year in terms of its impact on client organizations across industries—as in 2018. However, other trend rankings have shifted in terms of their impact. Most notably, client executives cite IT modernization and integration as second most impactful, significantly more than in 2018.

 

 
2018 year-on-year comparison - Data analytics shot up in importance overtaking cybersecurity as the top industry trend for 2018.

Becoming digital and cybersecurity were highest-impact trends.

In 2018, becoming digital to meet customer expectations and cybersecurity or other security risk were the first and second top trends, respectively. Following at third was cost or budget pressures, with responding to regulatory requirements and applying analytics rounding out the top five trends for the year

 

 

Discover the insight

While we note a number of similarities across the industries we serve, we recognize that executives experience transformation in the context of their industry, geography and organizational culture. To dive deeper into these variations, we provide CGI Client Global Insight reports by industry.

We invite you to learn more about the 2019 CGI Client Global Insights reports and how we help clients on their digital journey. Download our global trends infographic, access our industry infographics below, and contact us to arrange a personal discussion on these insights.

Explore how organizations are gaining value from their enterprise digital transformation strategy.

REQUEST A COPY OF THE FULL REPORT

We also invite you to request a copy of our full report and to arrange a personal discussion with a CGI expert for further analysis and insights.

 

2019 CGI Client Global Insights

Also see the industry summaries for our 2018 and 2017 CGI Client Global Insights.