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2019 CGI Client Global Insights for Communications

2019 CGI Client Global Insights for Communications

In 2019, we conducted in-person interviews with 75 client executives in communications who report that top of mind for them is meeting customer demands in a highly competitive environment by focusing on digitization, network investment, automation and agile delivery, with...

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Communication service providers in the next decade

Communication service providers (CSPs) in the next decade

This paper examines the playing field and market dynamics, as well as strategy options for traditional legacy telecom providers seeking to transform into agile CSPs providing next generation services.

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order orchestration
Order Orchestration

Order Orchestration

In the quest for maximum customer retention, communications service providers (CSPs) are facing the need to support an avalanche of new, heterogeneous products and services such as voice, data, entertainment, content, and location-based services, packaged in bundles and provisioned by...

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