CGI is confronting the industry’s need for process automation head-on with the release of our next-generation credit management platform, CGI Credit Studio. Utilising workflows modelled with BPMN, CGI Credit Studio workflow automation software, leads to significant improvements to credit operations.
CGI is addressing these challenges through the use of artificial intelligence (AI) in debt collection and machine learning (ML), and this is creating new opportunities to improve the customer experience in collections.
In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.