CGI is looking for a Technical Consultant to support one of our busiest Queensland clients, currently undergoing a major technical refresh. The successful candidate will be joining a large technical support team in a huge Wintel environment, providing Wintel infrastructure operational support in addition to working on Project assignments.Ideally you will have experience providing technical support within a client facing or customer focused environment, including, several years of experience in the implementation and administration of large (300+ user) Microsoft Windows based server environments. In addition to this, you will have working knowledge utilising VMWare 6.0+ / Hyper-V 2012 R2, Windows Server 2008 to 2016, System Centre suite (SCOM, SCCM, SCVMM), Exchange online and Active Directory.
The role is offered as a 6 month fixed term contract with immediate start available.
Your future duties and responsibilities
Build relationships with key customers and internal stakeholders, i.e. Service and Project Managers
Provide technical leadership for support and project engagements
Manage vendors for support activities/resolutions
Incident and problem management as defined by SLAs
Plan and implement maintenance activities
Provide input to discussions on system availability, capacity, usability, performance & incidents
Utilise a long term strategic approach to engage in discussions on roadmaps & service improvement
Help mentor junior staff
Identify and help generate business opportunities
On-Call / after-hours support services to agreed service levels and desired level of quality.
As a Consultant at CGI you will be flexible in working with different clients and performing various roles. The duties described detail the first assignment in your career at CGI.
Required qualifications to be successful in this role
• Several years of experience in the implementation and administration of large (300+ user) Microsoft Windows based server environments
• Working knowledge of VMWare, Active Directory, Office 365, Azure AD, Citrix XenApp 6.5+, and SCOM
• Clear and personable communication skills
• Strong problem management / trouble shooting skills
• Strong time management skills
• Commitment to delivery of support to agreed service levels and desired level of quality
Knowledge or familiarity with the following is beneficial:
• An outsourcing background
• Exposure to ITIL
• Office 365 (including Skype for Business and OneDrive for Business)
• Microsoft Azure and Azure AD
• Citrix Netscaler, ForcePoint Triton and Content Gateway, and/or BMC Control-M experience.
What you can expect from us
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.